Our Services


BUSY At Work offer a range of programs and services primarily contracted to government. We currently offer:

Australian Apprenticeship Support Services

BUSY At Work Apprenticeships Services is an Australian Apprenticeship Support Network and have been contracted by the Australian Government since 1998 to provide advice on apprenticeships and traineeships. We promote and administer incentives for apprenticeship opportunities through the Australian Apprenticeships Incentive Program. Over the years we have established a reputation as the specialists in apprenticeships support services and have played a key role in growing apprenticeships and traineeships throughout Queensland and Western Australia. We provide consultation to businesses to identify training needs and advise on the Australian Apprenticeships Incentive Program.

Employment Services

BUSY At Work is a member of CoAct, a national organisation dedicated to helping jobseekers find the right job in the continuing battle against unemployment. CoAct BUSY At Work is funded through jobactive, an Australian Government initiative of the Department of Employment. We strive to provide a professional and positive experience for jobseekers and employers with a focus on individually tailored support. Our offices are located throughout Sunshine Coast and North Queensland.

Disability Employment Services

ON-Q Human Resources (ON-Q) is a successful not-for-profit provider of disability employment services in Northern NSW and South East Queensland and has been supporting people with a disability for almost 30 years.

ON-Q is one of the few employment service providers with accreditation against both the National Standards for Disability Services and ISO certification as well as a provider of supports under the National Disability Insurance Scheme (NDIS). ON-Q specialises in providing employment support to young people with disability who are transitioning from school into employment.

Transition to Work

The Transition to Work service, an Australian Government initiative will provide intensive, pre-employment support to improve the work-readiness of young people and help them into work (including apprenticeships and traineeships) or education. The service will have a strong focus on helping young people to understand what is expected in the workplace and to develop the skills, attitudes and behaviours expected by employers.

Victorian Registration and Qualifications Authority (VRQA) Regulatory Field Services

The BUSY Group Ltd. trading under the name BUSY At Work, have been contracted by the Victorian Registration and Qualifications Authority (VRQA) to provide Apprenticeship and Traineeship Regulatory Field Services in Victoria from September 2, 2013.

BUSY At Work Authorised Officers are responsible for:

– Responding to VRQA requests to investigate potential breaches of regulations that apply to Apprenticeship and traineeship arrangements in Victoria

– Completing planned visits to improve compliance with regulations and quality of training.

Enquiries for assistance under this contract should be made to the VRQA. Contact information can be found on the VRQA website

Freedom of Information

All documents in the possession of BUSY At Work are subject to the Freedom of Information Act 1982 (the FOI Act). The rights of access may be limited by exemptions that are deemed necessary for the protection of public interest, and private and business affairs.

Decisions regarding requests for access will be made by the VRQA authorised FOI decision-maker in accordance with the requirements of the FOI Act.

Any person requesting information under the FOI Act should be referred to the VRQA in the first instance. All requests for access to information must be in writing, giving sufficient information to enable VRQA to identify the document(s) to which access is sought.

Applications should be addressed to:

GPO Box 2317

Protected Disclosure (formerly Whistle Blowers)

All FOI requests received by BUSY At Work staff must be immediately forwarded to the VRQA.

Under the Protected Disclosures Act 2012 which came into effect on 10 February 2013 any disclosures made to BUSY At Work Apprenticeship Field Officers and staff about improper or corrupt conduct are not protected. If you wish to make a disclosure about improper or corrupt conduct on the part of BUSY At Work or an employee of BUSY At Work, and wish for that disclosure to be protected, you must make the disclosure to the Independent Broad-based Anti-Corruption Commission (IBAC).

IBAC can be contacted as follows:

In person: Level 1, North Tower, 459 Collins Street, Melbourne, Vic 3001

Postal address:
GPO Box 24234,
Melbourne, VIC 3001

National Disability Coordination Officer (NDCO) Program

The NDCO program works toward the Australia-wide coordination and delivery of transition services for people with a disability who are at, or who will be attending, secondary school, university or vocational education and training.

The Parliament and Civics Education Rebate (PACER)

The Parliament and Civics Education Rebate is an initiative of the Australian Government which provides some financial assistance for students in Year 4 – 12 across Australian to travel to Canberra, the nation’s capital. Under PACER, students who learn about civics and citizenship in the classroom see their knowledge brought to life when they experience Canberra first hand. Students visit Parliament House, Old Parliament House and the Australian War Memorial, and have the opportunity to visit a number of other sites of cultural and historical interest.

For more information regarding the PACER program, please visit www.pacer.org.au

Indigenous Advancement Strategy

BUSY works closely with organisations, businesses and communities to create and provide work opportunities for Indigenous Australians. Our experienced Indigenous consultants assist employers with the skills and cultural knowledge necessary to provide sustainable employment opportunities for Indigenous Australians. In turn, they also work with the local communities to prepare Indigenous Australians to take up job opportunities and enhance their employment prospects.

Subscribe to News Alerts

Following the recent Queensland Health advice, a number of BUSY At Work offices will be temporarily closed in the Greater Brisbane Area from 5pm Monday the 29th March and will not reopen until after the Easter long weekend on Tuesday the 6th of April, 2021. Click here for list of offices affected. We will be taking calls until 8pm Thursday 1st  on 13 28 79 should you wish to speak with one of the team.

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