Australian Apprenticeship Support Network Code of Conduct

 

Australian Apprenticeship Support Network services will provide:

  • Accurate, current and comprehensive information and advice to employers, Australian Apprentices and other interested persons on:
    • Training products and delivery options appropriate to the needs of employers, particularly nationally endorsed Training Packages as they become available in each industry;
    • The range of employment options (e.g. fulltime, part-time, school-based or through Group Training Organisations);
    • Advice on the process for assessing Recognition of Prior Learning/Recognition of Current Competencies;
    • Their rights and obligations under Training Contracts e.g. employers’ requirements to release Australian Apprentices to attend the off-the-job training components of Training Packages or Australian Apprentices’ obligations to attend work including off-the-job training;
    • Australian Apprenticeships Incentives and Allowances;
    • An employer’s right to choose a Registered Training Organisation that best suits the needs and the services provided in the region; and
    • Industrial relations matters, which may include referral to appropriate industrial relations agencies or employer organisations;
  • An ongoing point of contact for the duration of the Australian Apprenticeship to help ensure successful completion of Australian Apprenticeships;
  • Job matching capability, either as or through links with a job placement agency;
  • Advertising and information material that identifies the requirements of Australian Apprenticeships, is consistent with all Australian Government and State legal requirements and reflects truth, accuracy and good taste; and
  • A process through which employers, Australian Apprentices and other interested persons can notify inadequacies or problems in the delivery of Australian Apprenticeships Support Services.

In addition, Australian Apprenticeship Support Network services will provide accurate and complete information in relation to claims for payment under contractual arrangements and the determining of eligibility for Australian Apprenticeships Incentives Programme payments.

Australian Apprenticeship Support Network services will comply with Australian Government fraud control and risk management requirements. Australian Apprenticeships Centres will also work closely, cooperatively and openly with State and Territory Training Authorities and fully comply with State and Territory administrative and legislative requirements in relation to Australian Apprenticeships and the provision of information relating to their dealings with employers and Australian Apprentices.

Australian Apprenticeship Support Network providers will fully participate in and support national arrangements for the promotion and growth of Australian Apprenticeships.

In particular, they will reflect this in their dealings with employers, Australian Apprentices and other interested persons and organisations, including other Australian Apprenticeship Support Network providers and Registered Training Organisations

In adhering to the Code of Conduct, Australian Apprenticeship Support Network providers must:

  • Be open and honest at all times;
  • Be respectful and courteous in their dealings with all clients;
  • Inform clients of their rights, obligations and entitlements;
  • Ensure that provision of information is current, accurate, impartial and consistent;
  • Ensure that advice about training options, particularly National Training Packages, best reflects the training needs of the employer and the Australian Apprentice;
  • Adhere to the Australian Apprenticeships Incentives Programme Guidelines when determining eligibility and processing claims for Australian Apprenticeships Incentives;
  • Refrain from making false or misleading statements to employers and Australian Apprentices in relation to eligibility for both Australian Government and State Government Australian Apprenticeships Incentives;
  • Be easy to contact by telephone, facsimile and email during normal business hours as well as maintaining easily accessible premises;
  • Respond quickly and accurately to requests for information;
  • Treat complaints seriously, learn from them, maintain a Complaints Register and publicise the complaints handling process;
  • Comply with obligations under laws such as the Privacy Act 1988, the Freedom of Information Act 1982 and the Trade Practices Act 1974;
  • Not seek or accept fees, benefits or advantages either directly or indirectly from employers, Australian Apprentices or other interested persons for services funded by the Australian Government;
  • Make available to any interested persons details of the controls and arrangements put in place to manage conflict of interest matters, where such conflicts exist;
  • Maintain up-to-date knowledge in respect of all aspects of Australian Apprenticeships, particularly Training Packages available within industry sectors; and
  • Ensure that a positive reputation and outlook for Australian Apprenticeships is promoted to State and Territory Training Authorities, other key stakeholders and the community.

THE BUSY GROUP LTD trading as BUSY At Work is a service provider contracted by the Australian Government as represented by the Department of Education and Training to provide support services to prospective and current employers and Australian Apprentices. THE BUSY GROUP LTD is one of a number of Network Providers in Queensland and Western Australia. This website does not represent the Australian Government, if you wish to access information about the Australian Apprenticeships, from the Australian Government you should access the Australian Apprenticeships website.

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