Your Pathway


On this page you'll find a step by step guide to what happens from the beginning of your apprenticeship or traineeship to completing and who does what, where and when.

When you are ready to start work then you’re ready to begin the apprenticeship induction process.

Contact BUSY At Work

Your employer should contact BUSY At Work and our experienced staff will arrange to visit your workplace to officially induct you and your employer into the program and sign the National Training Contract. If you’re under 18 your parent or guardian will have to sign the contract also.

Select a training provider

You and your employer select a training provider. BUSY can assist you with a list of training providers, known as Registered Training Organisations (RTOs), in your area that may be suitable. The RTO will work with you and your employer to develop a training plan which is your road map towards achieving your qualification.

Registration of your National Training Contract

BUSY At Work will register the details of your training contract with the Queensland State Training Authority, known as the Department of Education and Training (DET). The State Training Authority will send you and your employer a letter confirming that the Australian Apprenticeship has been registered.

BUSY administers Australian Government incentives

During the apprenticeship or traineeship, BUSY At Work will facilitate payment of your eligible Government incentives. Claim forms will be emailed to you and can be completed and returned electronically. This happens at different times, depending on what financial assistance you may be eligible for.

We keep in touch with you

At different times throughout the apprenticeship or traineeship BUSY At Work will contact you to see how things are progressing.

Ready to complete

When you, your employer and the RTO agree that all the requirements of your training plan have been met, then you’re ready to complete your qualification. You all sign a completion agreement / notice of issue of qualification. The RTO will issue you with their certificate and send the completion agreement to the Department of Education and Training (DET). This can sometimes be done earlier than expected as most qualifications are competency based.


The Department of Education and Training (DET) will issue a certificate of completion to you and will also advise your employer in writing that the certificate has been issued.

THE BUSY GROUP LTD trading as BUSY At Work is a service provider contracted by the Australian Government as represented by the Department of Education and Training to provide support services to prospective and current employers and Australian Apprentices. THE BUSY GROUP LTD is one of a number of Network Providers in Queensland and Western Australia. This website does not represent the Australian Government, if you wish to access information about the Australian Apprenticeships, from the Australian Government you should access the Australian Apprenticeships website.

Subscribe to News Alerts

Following the recent Queensland Health advice, a number of BUSY At Work offices will be temporarily closed in the Greater Brisbane Area from 5pm Monday the 29th March and will not reopen until after the Easter long weekend on Tuesday the 6th of April, 2021. Click here for list of offices affected. We will be taking calls until 8pm Thursday 1st  on 13 28 79 should you wish to speak with one of the team.

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