We offer a range of services to support your Contact Centre business including:
We tailor services to meet your needs. Just as we have supported other large organisations, we can partner with your business to develop new strategies for your human resourcing, program growth and self-sufficiency.
Diversity and Inclusion Recruitment
Our range of programs can support your diversity and inclusion recruitment by supporting and placing people with a disability, Indigenous Australians, those from culturally & linguistically diverse backgrounds, ex-offenders, and school-leavers.
Our no-cost recruitment services include Australian Government funded jobactive, Transition to Work programs, and Australian Apprenticeship Services support. We can help you to advertise, interview and shortlist for your new employees or trainees, as well as mentoring support to enable their success.
Learning and Development
We can support the learning and development of your team with relevant and tailored training including accredited courses, short courses, and access to career mentoring support and funded training incentives.
For current or new staff requiring qualifications or additional skills such as customer service, conflict resolution, negotiation skills and more.
Incidental Counsellor Training
We equip those who may engage with people in crisis or distress with the skills and tools to provide support safely and effectively.
Contact Centre Staffing Support
The BUSY Group invest in a range of community development initiatives including The BUSY Schools which offer Year 11 and 12 students alternative learning solutions to support their future, community housing programs and annual donations to support our most marginalised community members. We can also partner with your business for sponsorship opportunities to help us support these initiatives.
We can tailor a pre-employment program for you to trial jobseekers who are looking to enter the Contact Centre industry.
If you can offer support to any of our jobseekers or students such as:
- Mock Interviews
- Work Experience
- School-based Traineeships
- School visits
- Worksite visits
To discuss any of the above service options to support the success of your Contact Centre business, complete the enquiry form on this page or contact firstname.lastname@example.org