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In-Work Support | Workforce Australia

Our vision is to have more people in jobs, more people learning new skills, and more communities exposed to positive change, in partnership with employers and industry.
 
About BUSY
BUSY At Work has achieved outstanding success within the Employment Services industry recent tenders, in particular the Workforce Australia program.
 
We are seeking a motivated candidate for the In-Work Support role to help service the follow locations: Cleveland, Upper Mt Gravatt and Woodridge. This is a full time role until June 2025.
 
BUSY At Work is a not-for-profit organisation providing a wide range of employment services including recruitment and apprenticeship support services, employment and community services apprenticeship, employment and community programs.  
 
BUSY At Work are part of The BUSY Group, which presents 40 years as a community partner offering an extensive range of employment services and programs, vocational training, apprenticeships, mentoring, NDIS, disability employment support, specialist schools and allied health services.
 
Key Success Factors and Responsibilities
In this role you will devise interventions, strategies and solutions, working with both the customers and employers to implement them in the workplace. A solid understanding of people centered case management principles including barrier management is core to your continued success.
 
Your key responsibilities include, but are not limited to:

  • Build and maintain effective customer and employer relationships
  • Gain understanding of the role requirements and assess customer fit and training needs
  • Work with customer and employer to ensure smooth transition into the workplace
  • Maintain regular contact and provide ongoing support with customers and employers
  • Deliver effective and timely communication and post-placement care to both employers and customers
  • Record all actions within the required timeframes, ensuring all schedules are maintained regularly with documentary evidence
  • Deliver effective and timely communication and post-placement care to both employers and customers

 
A bit about you…
To be successful in this role, you will have:

  • Proven experience in job seeker service delivery and mentoring
  • Highly developed problem solving and negotiation skills
  • Excellent customer and client interpersonal skills
  • Drive to work in a target based, fast-paced environment
  • Excellent verbal and written communication skills and ability to adapt style to suit the audience
  • Knowledge and application of the appropriate employment services contract DEED and guidelines desirable but not essential
  • Ability to prioritise workload, use initiative and multi-task
  • Self-motivated, enthusiastic, and reliable work style
  • High level of computer literacy
  • An open car drivers’ licence
  • Candidates with relevant tertiary qualifications or equivalent experience within the Employment Services, Training, Rehabilitation, or Community Services or a similar type are highly desirable.

 
If you have a dedicated commitment to empowering staff, increasing business market share and ultimately, creating long-term sustainable employment opportunities for jobseekers and above all, your values align with ours, then we highly recommend you visit; https://www.busyatwork.com.au/get-know-us/careers-at-busy/ 
 
BUSY Benefits…

  • Competitive, above award salary
  • Generous Bonus incentive plans
  • Flexible and Hybrid work options
  • Training and Professional development commitment
  • Career progression and internal transfer opportunities
  • BUSY Benefits program
  • Employee Assistance Program
  • Tools of the trade to support your individual role

How to apply…
Our preferred method of application is on the BUSY At Work website listed above. Candidate care is important to us, so you will hear from us at some stage in the process, either via phone or email.
 
The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.
 
This position is subject to obtaining a Criminal History and Working with Children Check.
 
The BUSY Group is an organisation that puts the best interest of children and young people first by adhering to the Child Safety Organisation National Principles.

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