Service Delivery Officer, Australian Apprentice Support Network

Our vision is to have more people in jobs, more people learning new skills, and more communities exposed to positive change, in partnership with employers and industry.

About BUSY…
BUSY At Work is a not-for-profit organisation providing apprenticeship, employment and community programs. We have over 40 years’ experience providing skilling solutions and services to businesses, workers and job seekers. BUSY At Work provide a wide range of services including recruitment and apprenticeship support services, employment and community services.

A bit about you…
As part of the National Service Delivery Centre based in Southport, the Service Delivery Officers will be responsible for accurate and timely administrative and processing activities required in meeting the contractual obligations of BUSY At Work’s Australian Apprenticeship Support Network.

We have 3 divisions that are involved in the lifecycle of an apprenticeship training contract. A registrations team which would require the accurate lodgement and assessing of training contracts. A claims team – which ensuring information is accurate prior to processing incentives and loan payments. And a Delegations team – which handles state amendments to the Training contracts. We are looking for talented people in each area.

A bit about your experience and quals…
As the successful candidate, you will be self-motivated with an enthusiastic approach to day-to-day business operations.

If you love achieving targets; are highly detail-oriented; have high numeric skills; have great computer skills; love providing great customer service and are a good communicator we want to talk talk to you.

These roles would suit experienced administration, claim or record officers with high attention to detail, excellent computer skills, high volume data entry and experience in handling and managing confidential and sensitive information and above all, your values align with ours, then we highly recommend you visit;
What’s in it for you….
You will have the opportunity to work with an organisation that makes a difference in the community.  You will get the chance to actively participate  and support in a inclusive culture, acting with integrity, across The BUSY Group.

We are an industry leader, who actually lives our values.  You would be joining a diverse, strong, successful and innovative organisation who meets its mission by changing people’s lives.

BUSY Benefits…

  • Competitive, above award salary
  • Generous Bonus incentive plans
  • Flexible and Hybrid work options
  • Training and Professional development commitment
  • Career progression and internal transfer opportunities
  • BUSY Benefits program
  • Employee Assistance Program
  • Tools of the trade to support your individual role

How to apply….
Our preferred method of application is on the BUSY At Work website:

Candidate care is important to us, so you will hear from us at some stage in the process, either via phone or email.

The BUSY Group is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders, people from culturally diverse backgrounds and people with disabilities.
This position is subject to obtaining a Criminal History and Working with Children Check.

If you don’t have a current blue card, to avoid delays, we suggest you complete an online application at the link below, selecting jobseeker:


The BUSY Group is an organisation that puts the best interest of children and young people first by adhering to the Child Safety Organisation National Principles.

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